CONTACT SOCIAL REMEDY BYRON BAY
GET IN TOUCH
We’re dedicated to helping you get the most out of your Social Remedy experience. Memberships, Holiday Passes, Treatment questions and more can be addressed with the contact forms below.
GENERAL ENQUIRIES
HOW CAN WE HELP?
Our team responds to email enquiries Monday to Friday, and we’ll do our best to get back to you the same day.
Use the contact form in this section to enquire about working with us, membership questions, or any general questions.
For general questions or assistance during staffed hours, feel free to text or call Reception on 0421 147 626 — they’re always happy to help!
TREATMENT ENQUIRIES
ANY QUESTIONS
ABOUT TREATMENTS?
Our team responds to email enquiries Monday to Friday, and we’ll do our best to get back to you the same day.
For quick ones, text or call Wellbeing at 0466 127 844
FAQ—SOCIAL REMEDY BYRON BAY
MEMBERSHIP & BILLING
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In the Social Remedy App, go to My Account → Update Billing Info. Or give us a call or pop into Reception and we'll sort it for you.
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All direct debit members get 30 days per calendar year free, after that it's $8/week. Not available for upfront or holiday pass members.
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We need 4 weeks' notice in writing to hello@socialremedy.com.au. Cancellations can only be made once you've completed your minimum term.
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Yes — we offer a special membership rate for healthcare workers. Reach out to find out more.
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A $14 failed payment fee is added by Ezidebit. If your account is in arrears, you won't be able to access the gym or book classes until it's paid. You can settle up via the app or at Reception.
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You can upgrade anytime. Downgrades are only available once you've completed your 2-month minimum term.
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All direct debit memberships have a 2-month minimum term. After that, you can cancel with 4 weeks' notice.
CLASSES & BOOKINGS
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The schedule opens one week in advance.
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Gym Classes: cancel at least 2 hours ahead, or a $20 late-cancel/no-show fee applies.
Sculpt Division: cancel at least 6 hours ahead, or a $20 late-cancel/no-show fee applies.
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We need 4 weeks' notice in writing to hello@socialremedy.com.au. Cancellations can only be made once you've completed your minimum term.
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You'll get a notification once you're added to the class. If you no longer want the spot, please remove yourself from the waitlist before — once you're in, you're in!
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For all reformer classes, bring grip socks. Otherwise, just bring yourself and a water bottle.
ACCESS & FACILITIES
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RECEPTION HOURS:
MON-FRI 7AM - 7PM
SAT 7AM - 6PM
SUN 9.30AM - 5PMRECOVERY SPACE OPEN HOURS:
MON-FRI 6.30AM - 8.30PM
SAT 7AM - 6PM
SUN 10AM - 5PMHoliday hours will be posted on our Socials, give us a follow.
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Yes, we have showers and lockers on-site. Please bring your own sweat/shower towel or rent one from us.
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Yes — we have a parking area onsite, and plenty of street parking nearby if that's full.
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Please check our [age policy →]
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For all reformer classes, bring grip socks. Otherwise, just bring yourself and a water bottle.
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No towel, no train — please bring a sweat towel at all times, wipe down equipment after use, and rack your weights.
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Always wear a top and closed-toe shoes.
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We've got PTs who'd love to work with you — just let us know and we'll connect you. You can see who’s available here.
HEALTH, SAFETY & ETIQUETTE
COMMUNITY & EXTRAS
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Yes, from time to time! Follow us on Instagram to stay in the loop.
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Bring a friend, get them signed up to a direct debit membership, and you'll score a free week!
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We'd love to hear it — reach out to us using the forms on this page (scroll up).
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Yes! We offer a range of treatments at Social Remedy — see them all [here →]
FIND US IN
BYRON BAY
ADDRESS
1A Banksia Drive
Byron Bay NSW 2481
Arts and Industrial Estate — free parking on site
CONTACT
hello@socialremedy.com.au
0421 147 626
@socialremedy.byronbay
RECEPTION HOURS:
MON-FRI 7AM - 7PM
SAT 7AM - 6PM
SUN 9:30AM - 5PM